FAQ - Electric fires, Gas Fires, Fireplaces

Q: Does the prices of your Gas fires. Electric fires, Flueless Fires, Stoves or fireplaces shown on your website include VAT?

A: Yes

Q: What is the cost of delivery of your fires and fireplaces?

A: Delivery is included in the TOTAL price on the majority of our products. The may be delivery charge to some remote post codes. To see if this applies to you please look at the costs on the View Basket Page. The also may be a delivery charge for some of the larger products on the site, which you will be made aware of when we process your order.

Q: Do you deliver outside the UK?

A: All prices on our website include Delivery to mainland England, Wales and Scotland. We do deliver to Isle of Wight, Highland Mainlands and Scottish Islands however there is additional delivery charge to these addresses which can be seen when you go to View Basket Page

Q: How do you get your prices so low?

A: We have been in business as part of a large and successful fireplace manufacturer and retailer of gas fires and electric fires for over 40 years experience. We have therefore built up an enviable reputation by guaranteeing our customers competitive prices without compromising on quality. The fact that we are operating fires2u.com through the Internet inevitably allows us to also keep our own costs to a minimum. Please note we do NOT price match.

Q: Is your payment section secure to use my credit or debit card on?

A: Yes, fires2u.com uses Sage Pay, which adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

Q: Can I have the delivery made to another address other than my home?

A: No, for security reasons we will only ship to the card registered address. This is a precautionary measure we´ve had to implement to protect our customers. Unfortunately fraudulent use of credit cards continues to exist and this is one of the ways we try and ensure that no one is using your card illegally. We do however accept cheque's or Bank transfers. So if you would like to send us a cheque or carry out a Bank Transfer please ring us or email us at the following email address cheques@fires2u.com and we will email you the details of how to do this.

Q: Will my fire purchase be checked before it leaves your warehouse?

A: Fires2u.com carry out stringent procedures prior to all goods being dispatched this includes unpacking the goods and checking them. We then repack the goods to make them suitable for transit. Every item is security coded so it can be identified on the rare occasion of a return.

Q: I have tried to purchase a fire and/or fireplace via from your website, but it keeps cancelling my order?

A: When entering your Billing Address you must make sure you enter it exactly how it appears on your Credit / Debit card Statement. Therefore if it starts with your House Number or Name first, please make sure you enter this into your first line of Delivery details on our website. Also when entering your postcode make sure you enter all the correct letters and numbers. If you address is entered incorrectly and doesn't read how it states on your debit / credit card statement the order will not be accepted. However if you continue to have any other problems please do not hesitate contact us via phone or email.

Q: Do you have a showroom?

A: No we are just online retailer so all products can be viewed online only, however prices include VAT an Delivery to England, Wales and Mainland Scotland.

Q: Do you have Sales?

A: No as we just make sure we keep all our prices at the best price we can all year round. We occasionally have one off items we put in our Special Offer tab, but these items are limited by stock.

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